Technology journalists’ views of tech in the finance sector
At Populus, we regularly conduct research into the views of journalists (as well as other senior stakeholder audiences). We recently conducted research into the views of tech journalists, and we covered their views of the use of tech in the finance sector.
Tech journalists are impressed by the digital-only banks like Monzo, Starling and Revolut. They were praised for their use of tech to improve customer service but also to improve security. Some of the high street banks were also mentioned due to some perceptions they were using tech to improve their service, though these mentions were outnumbered by the mentions of the newer banks. And tech is likely to be an interesting issue for the sector in the future, as these journalists predict AI, digital-banking and biometrics could all transform customer experiences in the future.